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Director and Assistant Treasurer of Treasury Operations Center | AARP | Lakewood, CA Director and Assistant Treasurer of Treasury Operations Center Maximize your expertise with one of the most renowned organizations of its type! Here, you will join an organization like no other. One that improves the quality-of-life for over 39 million members. AARP is the leading nonprofit, nonpartisan membership organization for people 50 and over in the United States. You will make your mark with what Fortune magazine describes as "the most powerful grassroots organization anywhere." We invite you to affect your own higher standard of career satisfaction with AARP. Summary The Treasury Operations Center is a high-volume, time sensitive environment processing over 40 million member-related transactions per year. It utilizes a fully image-enable environment allowing the unit to increase capacity, reduce labor unit costs, and improve service quality and product delivery times to members and internal customers. In this role you will guide and direct all activities and the management team on operational delivery, reconciliation and reporting, new product development, customer relationship management, expense control and forecasting, project management, capacity tracking, risk management, and compliance matters. Essential Functions Identify operational training needs for the units and assist in curriculum development and delivery Direct and manage the operational staff of a large, multi-faceted department Monitor and maintain operations procedures for compliance to AARP policies and industry regulations Act as primary liaison representing the units in all matters affecting operations and regulatory compliance, including the development of new policies, procedures, products, and services. Work with internal and external auditors to develop and coordinate unit audit processes Support the teams' execution of tasks and behaviors so that Dashboard goals, Unit Cost Measurements, KPI's, audit reviews, and SLA's are always met, and preferably exceeded Requires Degree in Business, Management or related field Operations management experience in remittance processing or related field, such as call center or production environment Expertise and working knowledge of payment and information processing services and related regulatory issues Seasoned manager with the ability to collaborate across groups and departments, connecting with and exhibiting a solid understanding of partnerships For additional information and to apply: Please visit our careers website at http://www.aarpjobs.com (see Financial Services) refer to EC2008224. We are an Equal Opportunity Employer that values workplace diversity. To apply for this position, please copy and paste the following link into your browser address bar: http://www.aarpjobs.com or submit your resume and salary requirements through our homepage at http://www.aarpjobs.com