Route Manager - Residential | Waste Management | Portland, OR
Waste Management, Inc., a Fortune 200 Company, is the leading provider
of comprehensive waste and environmental services in North America. The
Company is strongly committed to a foundation of financial strength,
operating excellence and superior customer service. We offer a full
range of environmental services to 22 million residential, industrial,
municipal and commercial customers. Come and join our team!
I. Job Summary
Manages collection routes and driver/laborer performance on a daily
basis.
II. Essential Duties and Responsibilities include the following.
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. Other minor duties may be assigned.
- Organizes and schedules all necessary resources required to
accomplish activities. Coordinates daily operational needs with
Maintenance team.
- Plans, distributes, monitors, and follows-up daily route
assignments to ensure customers are serviced per company standards and
agreements.
- Manages the end-of-day check-in process, capturing and
communicating key service, safety, and equipment issues.
- Monitors driver and laborer time and attendance, minimizing
overtime and ensuring that drivers do not exceed limits established by
regulatory agencies (e.g., 60 hour rule).
- Reviews weekly demand / volume for routes, determines potential
gains from re-routing, and recommends re-routes to the routing
specialist.
- Sets and monitors productivity, service, and safety targets for
each route and driver.
- Assists with data collection and reporting required for incentive
pay programs.
- Promotes a union free atmosphere and where appropriate, establishes
collaborative relations with unions.
- Works with functional groups to resolve employee relations and
labor relations issues.
- Acquires and coordinates temporary workers assigned to assist
drivers on routes.
- Ensures that drivers comply with physicals, drug or alcohol tests,
and training required by regulatory agencies.
- Conducts Root Cause Investigations for all injuries and incidents,
ensuring consistent discipline and retraining.
- Visits customers and customer sites to evaluate and resolve safety
issues, seeking service alternatives where appropriate.
- Establishes and maintains a clean, safe work environment in
compliance with Company/Occupational Safety and Health Administration
(OSHA) standards.
- Documents problem fixes and provides instructions to
dispatch/service should problems recur.
- Communicates and follows-up on sales opportunities, problems at
customer site, DVIR repairs, container swaps, and safety issues reported
by drivers.
- Notifies customer service of delivery days for specific areas.
- Ensures set-up errors and missed pickups are reported and resolved.
- Documents and maintains records required by regulatory agencies
such as the Department of Transportation.
- Reviews and audits documentation related to route operations on a
daily basis (e.g., DVIRs, driver time and attendance, open tickets),
following-up where appropriate.
III. Supervisory Responsibilities
This job has supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications
necessary to perform the job.
A. Education and Experience
Required: Associate's Degree, or equivalent experience, and zero to
three years previous experience in transportation, logistics, or solid
waste operations.
Preferred: Bachelor's Degree, or equivalent experience, and zero to
three years previous experience in transportation, logistics, or solid
waste operations.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
None required.
V. Work Environment
Listed below are key points regarding environmental demands and work
environment of the job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions of the
job.
- Required to use motor coordination with finger dexterity (such as
keyboarding, machine operation, etc) most of the work day;
- Required to exert physical effort in handling objects less than 30
pounds rarely;
- Required to be exposed to physical occupational risks (such as
cuts, burns, exposure to toxic chemicals, etc) rarely;
- Required to be exposed to physical environment which involves dirt,
odors, noise, weather extremes or similar elements part of the work day;
- Normal setting for this job is: office setting and/or
landfill/outdoor.
From everyday collection to environmental protection, Think Green, Think
Waste Management!
Waste Management is proud to be a diverse and equal opportunity
employer. We offer a competitive salary and benefits package. To learn
more about our Fortune 200 Company go to: http://www.wm.com
To apply for this position, please copy and paste the following link
into your browser address bar:
http://wm.contacthr.com/11672080
or submit your resume and salary requirements through our homepage at
https://wm.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=6231&szUniqueCareerPortalID=150&szUniqueCareerPortalID=c1dddf7b-df3a-462e-86fe-366a841b1155
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